Prospector's new release is designed to make finding the plastic information you're after even easier - but if you're having trouble logging in, loading pages, or opening a datasheet, try these trouble shooting tips:
+ Try a different browser* like Firefox (which we highly recommend!).
+ Add http://prospector.ides.com/ as a trusted site.
- In Internet Explorer, click on Tools, then Internet Options.
- Click over to the Security tab, and then click on the green check mark that says "Trusted Sites".
- Click the Sites button, and enter the above url. (Hint: uncheck the box that says "Require Server Verification"...). View this photo
+ Delete your cookies and file cache.
- In IE, go to Tools and Internet Options.
- On the General Tab under Browsing history, select Delete.
- Choose what you'd like to delete from this window. View this photo
Additional tips:
+ Allow third party cookies
- Go to Tools and Internet Options
- Click on the Privacy tab, and then click the Advanced Button
- Place a checkmark next to "Override automatic cookie handling."
- Move the radio button to Accept under Third-party Cookies and click OK. View this photo
+ Hit CTRL + F5 to refresh the JavaScript on the page
+ Look for a warning or error message about JavaScript, (you should see an icon at the bottom left of the browser window) Privacy/security (look for an icon at the bottom right side of the screen), or blocked content (this will appear in the "info bar" at the top of the window. Contact us with the details.
+ Run a Windows Update and restart your system. If your system hasn't been updated for quite some time, you may need to repeat this step more that once.
+ Clean up all spyware and adware. Here are some free tools you can find on Google: AdAware, Spybot - Search and Destroy, and Microsoft Malicious Software Removal Tool.
+ Check with your IT Department to make sure that a firewall or proxy-server is not blocking Prospector`s functionality in some way.
If you're still having trouble, don't fret! Take a deep breath, and give us a call at: 800.788.4668 or +1.307.742.9227. Feel free to contact us by email as well.
*A browser is a software application that facilitates entry to and usage of the internet. You are probably using Internet Explorer (IE), Mozilla Firefox, Chrome, or Safari. This is different from a search engine like Google, Yahoo, or Bing.
307.742.9227 x216
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